Last updated: 11th August 2025
1. Introduction
Volta International Ltd ("we," "our," or "Volta Digital") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Data Controller: Volta International Ltd
Company Number: 16581271
Registered Office: 3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL
ICO Registration Number: [Pending - Awaiting ICO Response]
Contact: hello@voltadigital.co.uk
2. Information We Collect
We collect the following types of personal data:
Information you provide:
Contact details (name, email address, phone number)
Business information (company name, website, industry)
Project requirements and content you submit
Payment information (processed securely via Stripe)
Marketing preferences and consent records
Chat transcripts and interactions with our AI assistant (including questions asked and contact details provided)
Information collected automatically:
Website usage data via Google Analytics
Email interaction data (whether you opened our emails, which links you clicked)Technical data required for website functionality
3. How We Use Your Information
We process your personal data for the following purposes:
Legal Basis: Legitimate Interests
Responding to inquiries about our services
Improving our services and website
Maintaining business records
Legal Basis: Contract Performance
Providing web design and digital services
Processing payments
Delivering customer support
Legal Basis: Consent
Sending marketing communications (only with your explicit consent)
Using analytics to improve user experience
Legal Basis: Legal Obligation
Maintaining financial records for HMRC
Complying with legal requirements
4. Cookies
Our website uses only essential functional cookies required for the website to operate correctly. These cookies do not track you across other websites or collect marketing data. You can disable cookies in your browser settings, though this may affect website functionality.
5. Third-Party Service Providers
We share your data only with trusted service providers essential to our operations:
Framer - Website hosting and infrastructure
Stripe - Secure payment processing
IONOS - Email services for business communications
Google Analytics - Anonymous website usage analysis
We only work with processors who provide sufficient guarantees under Article 28 GDPR. All processors are bound by data processing agreements.
These providers are contractually required to protect your data and use it only for the services they provide to us. Some providers may process data outside the UK/EEA under appropriate safeguards.
6. Data Retention
We retain your personal data only as long as necessary:
Inquiry data: 2 years from last contact
Client project data: Duration of service plus 3 years
Financial records: 6 years (UK legal requirement)
Marketing consent: Until you withdraw consent
7. Your Rights
Under GDPR, you have the right to:
Access your personal data we hold
Rectify inaccurate information
Erase your data ("right to be forgotten")
Restrict processing of your data
Port your data to another service
Object to data processing
Withdraw consent at any time
To exercise any of these rights, contact us at hello@voltadigital.co.uk. We will acknowledge your request within 3 days and respond fully within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
SSL encryption for all data transmission
Secure password-protected systems
Limited access on a need-to-know basis
Regular security reviews and updates
All staff with data access sign confidentiality agreements
In the unlikely event of a data breach, we will notify affected individuals within 72 hours as required by law.
9. Marketing Communications
We will only send marketing emails with your explicit consent. Every marketing email includes an unsubscribe link. You can update your preferences or opt out entirely at any time by contacting hello@voltadigital.co.uk.
10. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.
11. International Transfers
Some of our service providers process data outside the UK/EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data during international transfers.
12. Your California Privacy Rights
California residents may have additional rights under CCPA. Contact us for more information about exercising these rights.
13. Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects concerning you.
14. Changes to This Policy
We may update this privacy policy periodically. The "Last Updated" date at the top indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
For any questions about this privacy policy or our data practices:
Email: hello@voltadigital.co.uk
Post: Volta International Ltd, 3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.
